Returns & Refunds
At ecoroamapparel.com, we want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return it within 30 days of receiving your order for a refund or exchange. Please ensure that items are unused, unwashed, and in their original condition with all tags attached.
How to Return
- Request a Return: Visit our website at ecoroamapparel.com and log into your account. Select the order you wish to return and follow the instructions to submit a return request.
- Prepare Your Package: Pack the item securely in its original packaging, including any accessories or documentation.
- Ship the Item: Send the package back using a tracked delivery service. Keep the tracking number for your reference.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Refunds will be issued to the original payment method within 5–10 business days. You will receive an email confirmation when your refund is processed.
Exchanges
If you prefer to exchange your item for a different size or product, you can submit an exchange request via your account. We’ll guide you through the process and ensure the replacement is shipped promptly.
Important Notes
- Sale items are final and cannot be returned.
- Items must be returned in their original condition. We cannot accept items that are worn, washed, or damaged.
- We are not responsible for items lost or damaged during return shipping.
For full details and to start a return, visit ecoroamapparel.com.